General fixes that solve most issues
Try these before contacting support.
Fast checklist (do these first)
- Refresh once.
- Sign out, then sign in again (
/login). - Try another browser (Chrome/Edge recommended).
- Disable ad blockers for EduTrace (some block API calls).
- Check
/statusfor outages.
If status is green but you still have issues
It may be:
- local network restrictions
- browser extensions interfering
- account-specific access rules
If you contact support, include screenshots and steps to reproduce.