When should I contact support?
Contact support after you try the basic fixes and the issue still blocks you. Include this (so we can actually help fast…
Contact support after you try the basic fixes and the issue still blocks you.
Include this (so we can actually help fast)
- what you clicked (steps)
- what you expected vs what happened
- link/URL of the page
- device + browser (e.g. Windows + Chrome)
- screenshots if possible
For curriculum mistakes, include the LO code/link.